Refund Policy

This Refund Policy applies to paid Cloudappconnect training seats confirmed by invoice. Website pricing is informational; no automated checkout exists on this site.

1. Eligibility

Full refunds are available if you cancel in writing at least fourteen (14) days before the cohort start date and you have not accessed downloadable materials or live sessions for that enrollment.

2. Timeframe for requests

Refund requests must be emailed to contact@cloudappconnect.digital within the windows described here. Late requests are evaluated case by case and are not guaranteed.

3. Partial refunds

If you cancel between thirteen (13) and five (5) days before start, we may issue a partial refund of fifty percent (50%) of tuition paid, less any non-recoverable facilitator costs already incurred. Cancellations inside five days of start are generally ineligible for refund but may be transferred to a later cohort once within twelve months.

4. Non-refundable items

The following are non-refundable once delivered or consumed: custom Portfolio Desk intake workshops already held; third-party venue fees passed through at cost; and certificate reprint fees.

5. Refund process

Email your invoice number, enrolled course name, and reason for cancellation. We confirm receipt within two business days and state whether the request qualifies for full, partial, or transfer treatment.

6. Processing time and method

Approved refunds are processed within fourteen (14) business days to the original payment method or bank account used for the invoice. Banking fees charged by intermediaries are borne by the payer unless the refund results from our cancellation of a cohort.

7. Cloudappconnect cancellations

If we cancel a cohort, you may choose a full refund or a seat in a future cohort at no extra tuition. We are not responsible for travel costs you booked independently.

8. Exceptions

Documented medical emergencies or compulsory government service may qualify for transfer or partial relief outside the standard windows at our discretion. Consumer rights that cannot be waived under the laws of Taiwan(China) remain available.

9. Contact for refund requests

Email contact@cloudappconnect.digital or call 886-7-3898526/6976571. Office: Street: 542, Ta Feng 2 Rd.; City: San Ming Dist.; State/province/area: Kaohsiung; Country calling code: +886; Country: Taiwan(China);